INKI Privacy Policy

INKI is created and operated by Celestial Works LLC.

This Privacy Policy explains what information may be collected, used, stored, shared, or deleted when you download, access, or use INKI.

By downloading, installing, accessing, or using INKI, you agree to this Privacy Policy.

If you do not agree to this Privacy Policy, do not use INKI.

1. About INKI

INKI is a mobile companion app with an animated liquid companion named Inki. Features include touch and motion play, AI chat, an AI voice for Inki's replies, speech-to-text, mood check-ins, Bond levels that grow over time, games played in conversation, memories Inki keeps about things you share, visual modes, themes, Zen, Creator, Me time breathing sessions, subscriptions and settings.

INKI is designed as a playful digital companion experience.

INKI is not a medical provider, mental health provider, therapist, emergency service, crisis service, legal advisor, financial advisor, childcare provider, or professional care service.

INKI is not a real person.

INKI is not a substitute for human relationships, professional support, emergency help, therapy, medical care, or personal judgment.

You are responsible for deciding what information you enter into INKI and how you use that information.

2. Information You Provide

INKI may collect information you choose to enter into the app.

This may include:

• Your name or the first name you tell Inki
• Your Apple or Google account email and sign-in identifier
• Chat messages you type or speak to Inki
• Mood check-ins
• Things you tell Inki you like or care about, which Inki may remember (see “Inki's Memories”)
• Drawings you make in Creator, if you choose to save or share them
• Preferences such as theme, ink look, Inki's voice and Me time settings
• Feedback or support messages you send us

You should only enter information that you are comfortable storing in the app.

3. Sensitive Information

INKI may allow you to enter personal or emotional information.

This may include information related to mood, stress, loneliness, daily life, personal thoughts, emotional check-ins, relationships, family, work, worries, or other private experiences.

You control what you choose to share with INKI.

Do not enter sensitive medical, mental health, financial, legal, relationship, family, identity, location, or personal information unless you are comfortable storing it in INKI.

INKI does not require you to share medical details, mental health diagnoses, financial information, legal information, trauma history, or other sensitive information to use the core app.

Mood check-ins are stored only on your phone. When you chat, today's check-in is sent with your message so Inki can respond kindly. Inki is designed not to remember sensitive topics such as health, mental health details, religion, politics, sexuality, exact location, school, home address, phone numbers or other people's private information.

4. AI Companion Features

INKI may include optional AI-assisted companion features.

AI features may help provide short conversation, playful responses, reflection prompts, emotional-style check-ins, companion reactions, personalization, or general supportive interaction.

When you chat with Inki, your message, your recent conversation on this phone, the first name Inki knows, today's mood check-in, Inki's Bond level and any memories Inki keeps are sent through our server to our AI provider, Anthropic, only to write Inki's reply. The first time you open Talk, INKI shows a “Before we talk” card explaining this, and nothing is sent until you tap “OK, let's talk.” You'll see it again if you delete your account and sign up again, or if you take back your OK in Settings → Account → AI chat. We do not keep your conversations on our servers. Your recent chat history is kept only on your phone for 30 days and then removed; signing out or deleting your account erases it. Anthropic does not use your messages to train its models. Anthropic and OpenAI may keep messages and reply text for a limited time (typically up to 30 days) for safety and abuse checks under their own policies, then delete them. Deleting your INKI account doesn't change their retention.

You should not submit information to AI features unless you are comfortable with that information being processed to provide the feature.

AI output may be incomplete, inaccurate, outdated, inappropriate, emotionally unhelpful, biased, repetitive, or unsuitable for your situation.

AI features do not provide medical advice, mental health diagnosis, therapy, crisis support, emergency help, legal advice, financial advice, childcare advice, or professional care.

Always review AI-generated content before relying on it or sharing it.

Do not rely on AI-generated content for emergencies, medical decisions, mental health decisions, medication decisions, relationship decisions, safety decisions, legal decisions, financial decisions, childcare decisions, or professional care.

4a. Inki's Voice

Inki can speak its replies out loud with an AI-generated voice. To do this, the text of Inki's reply (not your voice) is sent through our server to OpenAI, which turns it into speech. OpenAI does not use this text to train its models. Many of Inki's short sounds and lines are pre-recorded and play from the app without being sent anywhere. Spoken replies are limited to a number of minutes per day depending on your plan; we keep a daily count of voice time on our servers to apply that limit.

5. Voice and Microphone Features

INKI may request access to your microphone if voice interaction, voice notes, audio chat, or speech-based features are available.

Microphone access is only used when you choose to use microphone-related features or grant permission.

When you talk to Inki, your voice is turned into text by Apple's speech recognition. Where your iPhone supports it, this happens entirely on your device. If your device can't do this, INKI asks first; if you continue, your audio may be processed by Apple. On Android, INKI uses your phone's built-in speech recognition (provided by Google). Where your phone supports it, speech is processed on the device. If it can't be processed on the device, INKI asks you first; if you continue, your audio may be processed by Google to turn it into text. INKI only receives the text, never the audio. Your voice recording is never sent to us, to Anthropic or to OpenAI; only the resulting text is used, the same way as a typed message. The microphone is only on while Inki is listening to you; it turns off when you tap to end the conversation, leave Talk, or stay quiet for a while.

You should not record or submit private conversations, other people's voices, children's voices, medical information, financial information, legal information, passwords, addresses, or other sensitive information unless you have permission and are comfortable storing or processing that content.

You can deny or disable microphone access through your device settings.

If you disable microphone access, voice features may not work.

6. Motion and Touch Interactions

INKI may use touch input, gestures, taps, swipes, motion interactions, shake interactions, device movement, or other interaction signals to animate the companion or provide app features.

These interactions may be processed on your device or by the app to make INKI respond.

Motion and touch interaction data may be used to improve app responsiveness, animations, performance, personalization, and feature behavior.

INKI does not use motion or touch interactions to provide medical, safety, emergency, or professional advice.

7. Companion Personalization

Your theme and the first name Inki learns are saved with your account, so a new phone remembers them. Your Bond progress, Inki's memories and Inki's personality are also saved with your account (see the sections below). Other preferences, your streak, mood check-ins, Creator drawings and Zen settings are stored only on your phone.

7a. Bond Levels

INKI has Bond levels (1 to 100) that grow as you spend time with Inki. To keep your progress safe on a new phone and to apply daily limits fairly, we store on our servers: your Bond points and level, which day you were last active, and short daily activity counts (for example how many times you fed or petted Inki, or had a conversation that day). Daily activity counts are deleted after 90 days. Your Bond total is kept while your account exists. Bond levels have no money value and can't be bought, sold or transferred.

If you feed, pet or visit Inki without internet, the action is saved on your phone and sent to our server the next time you open INKI online. It counts for the day it happened if that's within 2 days; older offline actions count for the day they're sent, and daily limits still apply. Bond points are only saved once they reach our server, so offline points can be lost if you delete the app, sign out or reset your phone before reconnecting. We aren't responsible for offline progress that never reaches our server. Until they're sent, these saved offline actions (what you did and when, for example “fed at 3:12 pm”) are stored only on your phone, then removed.

7b. Inki's Memories

As your Bond grows, Inki can remember short things you clearly share, such as your interests, favorite shows, foods, hobbies or your pet's name, and things you teach it. These memories are stored on our servers with your account and sent with your chats so Inki can bring them up naturally. Inki only saves things you clearly said, never guesses, and is designed not to save sensitive topics (see section 3). You can see, edit or delete any memory, or all of them, in Settings → What Inki remembers. From higher Bond levels, Inki may also save short inside jokes from your chats as memories, and mention how many days you've been together (counted from when you created your account). You can see and delete these the same way. Deleting your account deletes all memories.

7c. Inki's Personality

Over time Inki develops its own personality (for example more playful or more calm), based on how you play and talk together, such as the games you choose and whether your chats are jokey or quiet. This describes Inki, not you, and is stored with your account. From Bond Level 48, Inki also develops its own way of saying hi, saved with your account. In Settings → Inki's vibeyou can nudge Inki's personality (a few times a day) or reset it; a reset clears both the personality and the greeting. It is deleted with your account.

7d. Games

You can play games with Inki in conversation, like riddles, trivia or would you rather. Games are just for fun; game answers can be wrong. Which game is running is kept on your phone. The games and chats you enjoy can shape Inki's personality (see section 7c).

8. Account and Sign-In Information

You can sign in with Apple or Google.

If account features are available, we may collect or receive information needed to create, manage, secure, or support your account.

This may include:

• Email address
• Name or display name
• Username
• Login provider ID
• Authentication token or account identifier
• Account creation date
• Account settings
• Subscription or entitlement status
• Device or app session information needed for login and security

We do not receive or store your Apple or Google password. INKI has no passwords of its own.

Your use of third-party login providers may also be subject to their own privacy policies and terms.

9. Local Data

INKI requires an Apple or Google sign-in and a paid INKI Plus or INKI Premium subscription. New subscribers may get a 7-day free trial. Free trial eligibility is set by Apple or Google, generally one trial per Apple ID or Google Play account. Plans, prices, limits and trial terms may change; the current terms are always shown in the app before you subscribe.

Some data is still kept only on your phone (chat history, mood check-ins, Creator drawings, settings) and may be lost if you delete the app, reset or replace your phone.

This means:

• If you delete the app, local-only data may be lost.
• If you switch phones or devices, local-only data may not transfer.
• If your phone is lost, reset, damaged, replaced, or wiped, local-only data may be lost.
• If your device storage is cleared, local-only data may be lost.
• We may not be able to recover local-only data because we may not store it on our servers.

You are responsible for understanding the risk of data that is stored only on your phone.

10. Information Collected Automatically

When you use INKI, some information may be collected automatically by the app, your device, app stores, or service providers.

This may include:

• Your time zone, so daily limits and Bond days reset at your midnight
• Device type
• Operating system
• App version
• Language settings
• Country or region
• General usage events
• Feature usage
• Touch and interaction activity
• Voice feature activity, if voice features are used
• Companion preference activity
• Crash logs
• Error reports
• Performance data
• Subscription status
• Purchase entitlement status
• Authentication events
• Security or fraud prevention signals

We use this information to operate, improve, secure, debug, and support INKI.

11. Purchases and Subscriptions

INKI may offer optional paid features, subscriptions, premium tools, visual modes, voice features, AI features, companion customization, paywalls, or other paid benefits.

Purchases and subscriptions are processed by the platform where you downloaded the app, such as the Apple App Store or Google Play.

We use RevenueCat to check your subscription status with Apple or Google. Your plan decides daily limits for messages and voice time; we keep a daily count of these on our servers.

Celestial Works LLC does not process your payment directly and does not receive or store your full credit card number, debit card number, bank account information, payment account password, or complete payment details.

We may receive limited purchase or subscription information from Apple, Google, or service providers so the app can unlock paid features.

This may include:

• Subscription status
• Purchase status
• Renewal status
• Trial status
• Product ID
• Expiration date
• Transaction confirmation
• Refund or cancellation status

Subscription billing, renewal, cancellation, refunds, chargebacks, taxes, payment methods, payment disputes, free trials, introductory offers, and billing problems are managed by Apple or Google according to their own rules and policies.

Deleting INKI, deleting your account data, deleting local data, or signing out does not automatically cancel an active Apple App Store or Google Play subscription.

You must manage or cancel subscriptions through your Apple App Store or Google Play account settings.

You can cancel any time. When you cancel, your plan stays on until the end of the month you've already paid for and does not renew; you won't be charged again. There are no partial or prorated refunds for the rest of a billing period.

Celestial Works LLC does not give refunds. All payments go through Apple or Google, and any refund is their decision under their own policies.

12. Notifications

INKI may allow you to receive notifications.

Notifications may include companion messages, reminders, check-in prompts, account notices, subscription notices, feature updates, or other app-related messages.

Notification content may appear on your device lock screen depending on your device settings.

You are responsible for managing notification permissions and lock screen privacy settings on your device.

You can disable notifications through your device settings or app settings where available.

13. Photos, Avatars, and Uploaded Content

In Creator you can pick a photo from your library to draw on as a background. It stays on your phone and is never uploaded.

Photos and uploads may include metadata or visual details that reveal location, time, surroundings, people, children, homes, schools, landmarks, license plates, addresses, or other private information.

You are responsible for the content you choose to upload, attach, save, or share.

Do not upload information you do not have permission to store or share.

Do not upload photos of children, other people, private locations, medical documents, legal documents, financial documents, or other sensitive information unless you are comfortable storing or sharing that content and have permission where needed.

14. No Emergency or Crisis Monitoring

INKI is not an emergency service or crisis response tool.

INKI does not monitor all messages, voice input, notes, or app activity in real time.

INKI does not guarantee that we will detect, review, escalate, or respond to crisis messages, self-harm messages, abuse messages, emergency messages, dangerous content, or urgent situations.

If you are in immediate danger or may hurt yourself or someone else, call emergency services or contact a crisis support service in your location.

If you believe another person is in immediate danger, contact emergency services or appropriate local authorities.

Celestial Works LLC is not responsible for missed crisis signals, delayed responses, AI responses, companion messages, voice responses, app interactions, or emergency outcomes.

15. Wellness and Emotional Support Limits

INKI may feel supportive, playful, calming, or companion-like.

However, INKI is not a therapist, doctor, mental health provider, crisis counselor, friend, family member, caregiver, or real person.

INKI does not understand your life the way a human being does.

INKI does not provide medical advice, mental health treatment, diagnosis, therapy, crisis support, emergency help, or professional care.

You should not rely on INKI as your only source of emotional support.

If you need professional help, contact a qualified professional.

If you are in immediate danger, contact emergency services.

16. Third-Party Services

INKI uses: Apple (App Store, Sign in with Apple, speech recognition), Google (Google Play, Sign in with Google, speech recognition on Android), Supabase (accounts and database), RevenueCat (subscription status), Anthropic (AI replies) and OpenAI(Inki's AI voice).

We are not responsible for third-party service outages, data practices, policies, errors, billing issues, account issues, login issues, refund issues, platform changes, service changes, security events, AI output, voice processing, speech recognition, or decisions made by those third parties.

Your use of third-party services may be subject to their own terms, privacy policies, and platform rules.

17. Ads

INKI currently does not show ads. If that changes, we will update this policy before any ads appear.

18. Analytics and Crash Reporting

INKI may use analytics and crash-reporting tools to understand app performance, fix bugs, improve usability, improve animations, improve voice behavior, and detect issues.

Analytics and crash data may include device information, app version, feature usage, error logs, crash reports, performance data, and general location such as country or region.

We do not use analytics to read private chat messages, private notes, private AI conversations, or private voice transcripts.

19. How We Use Information

We may use information to:

• Provide INKI features
• Save chat messages, notes, companion preferences, settings, and personalization
• Support account features
• Support AI-assisted features
• Support voice or microphone features
• Support optional syncing or backup features
• Provide paid features or subscription access
• Send app-related messages or service notices
• Respond to support requests
• Improve app design, animation, performance, safety, and reliability
• Fix bugs and crashes
• Protect against fraud, abuse, misuse, unauthorized access, or harmful behavior
• Enforce our Terms of Use
• Comply with legal, tax, accounting, security, or platform requirements
• Keep your Bond progress and apply daily limits
• Let Inki remember things you shared
• Shape Inki's personality over time
• Speak Inki's replies with an AI voice

We do not use your private chat messages, private voice input, private notes, or AI conversations to provide medical diagnosis, therapy, crisis support, or professional treatment.

20. How We Share Information

We may share information with service providers who help us operate INKI.

This may include providers for:

• App hosting
• Database storage
• Authentication
• Account management
• Subscriptions and purchases
• AI processing
• Voice processing
• Speech recognition
• Analytics
• Crash reporting
• Notifications
• Email delivery
• Customer support
• Security
• Legal or compliance support

We may also share information if needed to:

• Comply with law
• Respond to legal requests
• Protect our rights, users, app, business, or service providers
• Investigate fraud, abuse, harassment, safety issues, security issues, or policy violations
• Enforce our Terms of Use
• Respond to reports, support requests, or user safety concerns
• Complete a business transfer, merger, acquisition, sale, restructuring, or similar transaction

We do not sell your private chat messages, private voice input, private notes, private AI conversations, or private app content.

21. Data Retention

• Chat history: on your phone only, removed after 30 days
• Mood check-ins, Creator drawings, settings: on your phone only
• Bond total, memories, Inki's personality: while your account exists
• Daily Bond activity counts: 90 days
• Daily message and voice-time counts: while your account exists, deleted with it
• Messages sent to Anthropic and reply text sent to OpenAI: kept by them for a limited time (typically up to 30 days) for safety and abuse checks, then deleted

We keep information for as long as reasonably needed to provide INKI, support your account, maintain records, comply with legal obligations, resolve disputes, prevent fraud or abuse, enforce agreements, protect users, and operate our business.

Some information may be deleted sooner if you delete it in the app or request deletion.

Some data may remain in backups or logs for a limited time.

Some data may be retained where required or permitted for legal, security, fraud prevention, tax, accounting, payment, dispute, backup, safety, abuse-prevention, or platform compliance reasons.

Local-only data stored on your device may remain on your device until you delete it, clear app data, reset your device, or uninstall the app.

22. Data Deletion

You can delete your account at any time in the app: Settings → Account → Delete Account. This removes your account, profile, Bond progress, Inki's memories and personality, usage counts and subscription record from our systems, and erases INKI's data from your phone.

If you no longer have the app, you may request deletion of your INKI account data by contacting:

hello@celestial-works.com

Please use the subject line:

INKI Data Deletion Request

We may need to verify your request before deleting account data.

Deleting INKI account data does not automatically cancel an active Apple App Store or Google Play subscription.

You must cancel subscriptions through your Apple App Store or Google Play account settings.

Local-only data may be stored only on your device. We may not be able to recover, transfer, restore, or delete local-only data from our servers because we may not store it in our database.

Some data may be retained where required or permitted for legal, security, fraud prevention, tax, accounting, payment, dispute, backup, safety, abuse-prevention, or platform compliance reasons.

23. Security

We use reasonable technical, organizational, and administrative measures to help protect information.

However, no app, database, network, device, AI service, voice service, or online service is completely secure.

We do not guarantee that INKI will be free from unauthorized access, data loss, bugs, errors, breaches, service interruptions, message exposure, voice processing issues, or security issues.

You are responsible for keeping your device, account, login provider, password, notifications, microphone permission, and device lock screen secure.

You should not share your account login information with anyone you do not trust.

24. Your Choices

Depending on the features available, you may be able to:

• Edit or delete certain notes
• Delete certain chat history where features allow
• Adjust companion settings
• Adjust personalization settings
• Turn notifications on or off
• Change app settings
• Sign out of your account
• Request account data deletion
• Manage subscriptions through Apple App Store or Google Play
• Control microphone, camera, photo, notification, and other device permissions through your device settings
• See, edit or delete Inki's memories (Settings → What Inki remembers)
• Take back your OK to AI chat any time in Settings → Account → AI chat; Talk asks again before anything is sent
• Choose Inki's voice, or turn it off in Settings → Inki settings → Inki speaks out loud (text replies only; nothing is sent to OpenAI)
• Clear your chat history (Talk → History)

Some features may not work if you disable permissions, delete data, turn off notifications, or refuse certain access.

25. Device Permissions

INKI may request device permissions depending on the features you use.

These may include:

• Microphone, for voice interaction, voice notes, speech input, or audio chat features
• Notifications, for companion messages, reminders, check-ins, account notices, and app alerts
• Camera, if profile photo, upload, avatar, or image features are available
• Photos, to pick a background to draw on in Creator (the photo stays on your phone)
• Motion or sensor access, if shake, movement, or device interaction features require permission

You can manage permissions through your device settings.

If you deny permissions, some features may not work.

26. International Users

INKI is operated by Celestial Works LLC in the United States.

If you use INKI outside the United States, your information may be processed in the United States or other locations where our service providers operate.

Privacy laws in those locations may be different from the laws in your location.

By using INKI, you understand that your information may be transferred, stored, or processed outside your location where allowed by law.

27. California and Other Privacy Rights

Depending on where you live, you may have rights to request access, correction, deletion, or information about how your personal information is used.

You may contact us at:

hello@celestial-works.com

Please include enough information for us to understand and respond to your request.

We may need to verify your request before taking action.

Some information may be exempt from deletion or access requests where allowed by law.

28. Children's Privacy

INKI is for people 13 and older. It is not directed to children under 13, and children under 13 should not use it or create an account.

We do not knowingly collect personal information directly from children under 13.

If we learn that a child under 13 provided personal information directly through INKI, we will take reasonable steps to delete that information.

Parents or guardians may contact us to request deletion of personal information that may have been provided directly by a child under 13.

Contact:

hello@celestial-works.com

Please use the subject line:

INKI Child Privacy Request

We may need to verify your request before taking action.

29. No Sale of Personal Information

We do not sell your private chat messages, private voice input, private notes, private AI conversations, or private app content.

We do not sell children's personal information.

If our practices change, we will update this Privacy Policy where required.

30. Changes to This Privacy Policy

We may update this Privacy Policy from time to time.

If we make changes, we will update the effective date and make the latest version available in the app or on our website.

Your continued use of INKI after the updated Privacy Policy is posted means you accept the updated Privacy Policy.

31. Contact

For questions about this Privacy Policy, contact:

Celestial Works LLC

hello@celestial-works.com